At Raya Resorts our effort is to provide our guests Limitless Hospitality at our hotel. We value our guests’ patronage and faith in us as we try and live up to their expectations and strive to remain amongst the top 4 star Indian hotels for business and leisure travel.
We request our guests to read this policy document carefully before sharing their personal information with us. By visiting our web sites, the guests accept the practices described in this policy document.
Raya Resorts Management reserves the right to change the privacy policy from time to time and guests are requested to visit our website frequently to learn about the recent changes.
Personal information collected by Raya Resorts.
We may collect the following personal information: Guest name and contact information; date of birth; how they prefer to be addressed in communication from us, preferred modes of communication; job designation and business address; spouse name, anniversary, credit card details, dates of arrival and departure from our hotels / restaurants / other outlets, guests preferences when they stay or dine at Raya Resorts.
Besides the above, we may also collect the following:
If you choose to reserve a room online we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.
When you make a request for a proposal from our meeting planners, by visiting our websites.
When you contact us with your questions or comments.
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow children to submit personal information without prior permission. We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by guests themselves. We may use any health-related information provided by guests only to serve them better and meet their specific needs when they stay or dine at Raya Resorts.
How does Raya Resorts use the personal information collected from its guests.
We use guests’ personal information to provide them with the services requested from Raya Resorts, to help them make room reservations, to provide them with information about conferences and events at Raya Resorts, to send them promotional material on our services by email, direct mail and phone, to conduct surveys from time to time, to make offers sourced from third parties, as per guests’ stated preferences or usage pattern exhibited at Raya Resorts.
How does Raya Resorts share the personal information collected from its guests, including with third parties
To ensure that you enjoy the service at Raya Resorts we may share your personal information within the hotel. While doing so, Raya Resorts will ensure that guests’ personal information is handled as per this policy.
If a corporate credit card is used, the billing information may be shared with employer.
With third parties:
We may use the services of third party service providers to provide certain products and services like credit card billing, reservations services, call centre services, mass mailings, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by Raya Resorts. We may provide information that is non-personal, to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. Raya Resorts expressly prohibits the sale or transfer of any information to any party outside of Raya Resorts by such service providers.
Raya Resorts with or without prior notice to its guests, may have to share some guest information in order to comply with applicable laws or respond to governmental inquiries or requests from public authorities or to comply with valid legal process, to protect the rights, privacy, safety or property of Raya Resorts, its guests, employees or the public or to permit us to pursue available remedies or limit the damages that we may sustain or to respond to an emergency
Non-personal or anonymous information collected by the Raya Resorts
Information that does not personally identify a guest is referred to as non-personal or anonymous information. When guest visit and interact with the sites www.hotelparleinternational.com or third parties with whom Raya Resorts has contracted to provide services, non-personal information, like, list of website pages visited by guest, could be collected. Technology like cookies could be used to help deliver content as per guest preference, to help guest process their reservations or other requests. While this cannot be used to disclose their identity, this information will identify the browser used by guest to our servers when they visit our site. To remove the cookies at any point from a computer, guests can delete them using their browser.
Raya Resorts has a strict policy regarding the protection of its guests’ personal information
Raya Resorts will take the necessary measures to:
Protect guests’ personal information collected against unauthorized access, disclosure, alteration or destruction.
Keep the guests’ personal information up-to-date, consistent with applicable law.
When guests transact online, we seek to protect their personal information that they provide. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about guest.
How long does Raya Resorts retain your personal information?
Raya Resorts will retain guests’ personal information for the period necessary to fulfill the purposes outlined in this policy document, unless a longer retention period is required or permitted/mandated by applicable law.
Limitation of Liability
To the fullest extent permitted by applicable law:
The owners, management, and staff of the Resort shall not be responsible or liable for any loss, damage, unauthorized access, disclosure, alteration, or destruction of data arising from:
third-party service providers
cyber incidents, hacking, or technical failures
guest negligence
events beyond our reasonable control (force majeure, natural events, etc.). The Resort is not responsible for privacy practices of external websites linked from our site. Guests are solely responsible for securing their own devices, login information, and internet usage.
To ensure your security
For your own privacy we advise guests not to include sensitive personal information in any emails they may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow children to submit personal information without prior permission.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised date. Continued use of our services constitutes acceptance of any changes.